Last Updated: 2026-09-19
This Refund Policy applies to all B2B (Business-to-Business) software licensing, SaaS subscriptions, hardware integration services, and custom enterprise development provided by Yobytech Automation Pvt. Ltd.
For our cloud-based ERP and IoT platforms, billing is conducted on a monthly, quarterly, or annual basis as defined in your Master Service Agreement (MSA). We do not offer prorated refunds for partial months of service if an account is cancelled prematurely. Subscriptions can be cancelled with a 30-day notice prior to the next billing cycle.
Payments for custom enterprise development, including AI modeling, hardware provisioning, and system integrations, are structured through milestone-based invoicing. Deposits and payments made for completed and approved milestones are strictly non-refundable due to the labor and resource costs incurred.
If YoByTech procures specific IoT hardware sensors, gateways, or edge computing devices on behalf of your enterprise, these physical components are subject to the original manufacturer’s warranty. Refunds or replacements for defective hardware will be processed in accordance with the manufacturer's RMA (Return Merchandise Authorization) policies.
In the event that our platform fails to meet the Uptime Guarantees specified in your Service Level Agreement (SLA), remedies will be provided in the form of service credits applied to future billing cycles, rather than direct monetary refunds, unless otherwise stipulated in your contract.
If you believe a billing error has occurred, you must notify our accounts department within 15 days of the invoice date. We will investigate the discrepancy and, if verified, apply a credit adjustment to your account.
For billing inquiries, refund requests, or SLA credit claims, please reach out to your dedicated account manager or contact our finance team directly at contactus@yobytech.com.